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Case Handler






Posted: 14/03/2023

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We are supporting our client in hiring several Case Handler's to join their team. Our client are an independent, not-for-profit organisation that resolve any financial disputes which a business and a consumer have been unable to solve themselves. They make decisions that feel fair to both sides and if they decide someone has been treated unfairly, they have the legal powers to put things right.

As a case handler you will…

Manage a caseload of complaints
Conduct a fair and thorough investigation into each complaint
Resolve each case by coming to a fair and balanced decision
Deliver exceptional customer service and explain decisions clearly, in writing and over the phone
Show understanding of complex complaints and the ability to think critically about what's happened to let people know where they stand

You do not need experience within financial services to be successful in this role, however this is desirable.

Location: Canary Wharf, London. Very flexible hybrid working scheme, only 2 days in the office per week required.

Hours: We have both full time (35 hours per week) and part time (28 hours per week) roles available. You will have the flexibility to agree a working pattern with your manager, covering the 'core part' of the day - such as 9am - 5pm, 8am - 4pm or 10am - 6pm.

Salary: £33,000pa + excellent benefits, including but not limited to…

An £800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary.
25 days annual leave + bank holidays and the option to buy extra or sell days.
Private medical insurance
Non-contributory pension (up to 12% of your salary)
Free access to their onsite gym

If you would like to be considered for this vacancy or find out more information, please apply with your CV.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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