Service Advisor

Bristol

Salary: £26000 OTE £32k

Driver Licence Required: Yes

Our Client is currently looking to recruit an experienced Service advisor to join their aftersales team, you will work side by side with some of the most knowledgeable and passionate individuals the industry has to offer. You will be there to support the Aftersales Manager to take the customer through the aftersales journey maintaining their vehicles and providing the best customer experience.

As a Service Advisor, you will provide exceptional administrative support to the aftersales team by assisting with file auditing, booking services, preparing orders, invoicing and registering new cars.

Duties/responsibilities:

* Dealing with customers for all servicing and repair requirements in an efficient and courteous manner

* Provision of a friendly and professional service as first point of contact for customers

* Completing invoices accurately including the calculation of repairs parts and labour

* Communicating required repairs to customers, including appropriate costings

* Working collaboratively with the Workshop, Parts and Sales teams

* Ensuring that all necessary information is recorded accurately

* Maintain a presence on the Service Desk to ensure that all customer queries are dealt with promptly, whether in person or by telephone

* Upsell additional products including servicing and repairs professionally using appropriate processes

To be successful you will:

* A great team player with exceptional communication skills

* Flexible approach to working in a multi-role environment

* Professional appearance

* Ability to organise and prioritise tasks and work on own initiative

* Driving license

* Extremely proficient with Microsoft office suite, in particular Word, and Excel

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