Senior Application Support Specialist

Central London/Hybrid

Salary - £60,000 - £75,000 DoE

We are delighted to be recruiting a Senior Business Analyst to join one of the world's leading global Reinsurance providers. The business provides Innovation power, unrivalled expertise in all aspects of risk and a sound financial footing. These strengths Provide exceptional support for customers facing extraordinary risks. As pioneers in risk assessment, they drive the digital transformation of the global insurance landscape, expanding products and services as new forms of risk emerge. From space rocket launches to cyber-attacks to pandemics, they take care of risks while their clients take care of business.

As a Senior Application Support Specialist, you will help to deliver stable operational services in a cost effective and adequate manner for applications in scope and IT infrastructure including on site IT and provider management with a clear focus on continuous application run optimisation, standardisation, and automation for applications.

Responsibilities-

Supporting smooth application operation and development of small enhancements for multiple applications
Taking over internal product responsibility for IT products or product groups
Planning, controlling, and monitoring of external providers with regards to capacity, performance and result quality for applications or application groups in responsibility
Escalation management regarding tickets or general issues, set up alignment calls with customers
Being responsible for or participation in the planning, managing, and reporting of all global cost elements of the service budgets as well as verification of monthly invoicing

What you will need-

Strong planning, coordination, and organisational skills to ensure smooth AMS processes and as well to assist the Service Manager or the customer directly
Flexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideas
University degree in IT or business information management or equivalent qualification
Sound IT software development and cloud infrastructure experience as well as quality and result orientation
Knowledge and experience in maintaining SAP products and modules
Experience in managing external service providers ideally in an offshore model

If you feel this is the opportunity for you, please apply today for immediate consideration

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