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Operations Supervisor

Meridian Business Support



£28000 - £30000/annum


Posted: 15/03/2023

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Job Overview
Basic Hours: 8am until 5pm, Monday to Thursday and 8am until 1.30pm on a Friday (37.5 hours per week)
You may need to work a Friday afternoon and Saturday morning for stock checks or for business purposes.
£28-30k Per Annum
Reporting to and providing direct support to the Operations Manager, to manage and lead a team of Warehouse Associates and Admin Associates ensuring delivery of world-class performance levels. Motivate and develop team members to highest possible standards enhancing skills bases, engagement, and future growth opportunities.
Manage processes in alignment with NOS criteria, lean principles with a constant focus on continuous improvement and change management.
Key Responsibilities

 To lead by example and become the role model for their team 
To plan daily resource requirements effectively and efficiently in alignment with performance target
To plan and manage daily process area output in alignment with performance and quality targets
To fully converse with all processes being managed to enable all issues to be dealt with timely and effectively, including the application of Warehouse Management systems and other process related applications
To analyse and manipulate data sets. Ability to formulate data and present to peers and higher Management to aid decisions making and action
Identity improvement opportunities in relation to all aspect of the process area including H&S, quality cost reductions and efficiency by eliminating non-value-added activities.
To identify and develop direct reports to high standards, by providing timely and relevant development opportunities and training. Building a legacy of high competency ability and engagement within the team
To fully converse and be able to efficiently articulate and promote NOS and corporate initiatives, including but not limited to 6’s, waste identification, Poka Yoke, RCCA’s, standard work, 6 Sigma etc
To manage processes to the highest health and safety standards, promoting a safety first and individual accountability culture within all aspect of the workplace and daily activities.  Ability to identify risk and act accordingly
To have a thorough understanding of regulations and guidelines in relation to warehouse, H&S agency workers regulations, discrimination etc
To possess the ability to engage and efficiently communicate at individual and group level, able to effectively respond directly and appropriately to any feedback or questions. Possess the ability to initiate two-way interaction and positive communication
Must be self-starter, able to manage time, direct reports, and multiple activities, able to appropriately identify times when support guidance or manager interaction is required. Able to interact and engage with peers in a positive way to resolve daily issues and drive change improvement implementation
Able to interact and engage with the client as and when deemed appropriate
Ability to make timely concise and accurate decisions and poses sound judgment 
Experience and Skills 

Experience of managing a team in a fast-paced warehouse environment
Uses facts and data to inform discussions, issues and find solutions
Confidently represent the company both internally and externally
Can build effective relationships helping build trust, teamwork, and excellence.
Communicates only trusted sources of information and never share confidential information unless instructed. 
Makes difficult but informed decisions and takes full accountability for those decisions.  Acting quickly or adapting behaviours to suit the situation pushing the decision-making process downwards.
Remains impartial and takes the corporate point of view.  Removing personal feelings from the decision-making process.
Work with the HR department to ensure people issues are dealt with legally and ethically in a timely manner.
Invests time and effort in associates/team leaders willing to learn and progress. 
Ensures high performance is acknowledged and rewarded. Giving praise when necessary.
Manages performance daily, working hard to coach, mentor and develop those who are poorly performing

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