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IT Service Desk Operative

Sigma Connected





Posted: 17/03/2023

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Location: Birmingham - office based with a view to hybrid working
Contract Type: Permanent
Hours: Full Time, 37.5 per week
Salary: £23,000 per annum plus competitive benefits 

Job Purpose: 

To provide a high performance, highly productive desktop, applications and communications infrastructure, specifically in relation to First Line support, to Sigma’s user base. 

IT Service Desk Operative Duties and Key Responsibilities: 

To provide first line support on desktop, mobile devices, printers and related system issues, MS Office and user administration as required and maintain a productive environment for Sigma users.
To seek advice on possible resolutions when necessary or hand over problems to more senior IT team members.
Regular movement and placement of hardware including PC’s, monitors and printers.
To proactively maintain hardware and software as required, implementing fixes; upgrades and general servicing requirements.
Update and maintain records on the helpdesk system
To administrate the “New Users” and “Leavers” processes - to ensure progress from initial notification to completion of work required to set up new users or deactivate leavers.
To process requisitions from Sigma staff on IT products and consumables in line with corporate procedure & policies, in order to ensure that staff get the tools they need whilst the IT infrastructure remains supportable and ensuring all necessary controls are adhered to.
To receive equipment deliveries and arrange configuration by other team members where necessary and dispatch to recipients across the organisation such that requestors receive fully configured products in a timely manner.
To contribute to the maintenance of the asset register by carefully recording assets as they arrive and through to their ultimate disposal. This enables Sigma to comply with its audit requirements and forms a central piece of fixed asset valuation.
To contribute to the maintenance of mobile phone records and to offer a mobile phone administration service to Sigma such that Sigma’s mobile staff are able to remain in touch with the rest of the organisation.
To maintain the printers throughout Sigma and maintain the stock of IT consumables e.g. printer toners
To contribute to the development of FAQ’s and other training materials with the aim of increasing pro-active support given to the user base.

IT Service Desk Operative Requirements:


5 GCSEs (ideally A*-C) including Maths and English


Minimum 2 years working experience in a similar role.1st & 2nd Line experience is suitable
Computing background with knowledge of operating systems; software
Experience of customer relations/client orientation/customer orientation


Windows 7/8/10
Microsoft Office
Desktop and Laptop Hardware
Mobile phones and tablet technology
Exchange Server 2019
Office 365
Good working knowledge of LAN, wireless, VPN knowledge and other related network technologies


Enthusiasm for customer service
Enthusiasm for computing - desire to pursue an IT career
Willingness to learn and work towards professional industry certifications – CompTIA A+
Ability to multi-task and prioritise a varied and changing workload
High energy
Problem solver
Able to work as part of a team

What do we offer you?

22 days holiday + bank holidays
Pension scheme
Bonus scheme
Peer recognition and awards scheme
Wellbeing initiatives like desktop yoga and mental health first aiders
Employee Assistance Programme
Treedom scheme - all employees upon passing probation are gifted a tree to plant in the Sigma Forest
The opportunity to be involved in a variety of charitable/volunteer work

About Sigma, part of the Digicall Group

Our business revolves around Business Process Outsourcing – we help run businesses more effectively and efficiently by taking responsibility for various processes.

At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.

Sigma is part of the Digicall Group which is a preferred service partner providing a range of services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management, and tailor-made bespoke solutions meet customer demands in a responsible, cost-effective, and sustainable way.

Mission Statement:

Our new mission is…To improve everything Always! We’ll do this by living our values…

Core Values:

Sigma has created four Core Values that the business and all employees stand by, they help drive our behaviours and what our brand stands for.

#Always Learning – because the more we learn the more we achieve
#Always Adapting – because flexibility creates opportunity
#Always Together – because we are part of our community, not apart from our community
#Always Better – because we do more

You may have experience of the following: Infrastructure Site Support, IT Network Engineer, Infrastructure Engineer, IT System Administrator, Infrastructure Manager, IT Engineer, 2nd Line Support, Helpdesk Analyst, 1st Line Support, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, IT Support Technician, etc.

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