Do you have a passion for customer service and making a difference to people’s lives?

If you have experience of working in benefits, housing income or another related area, we want to hear from you!

Our income management team collects rent and provides guidance to our customers about money and benefits. We're looking for someone who can think on their feet and come up with solutions, whether working on their own or with a team.

You will:

help customers with budgeting and income maximisation, taking the time to get to know them and their circumstances with the goal of keeping them in their homes
be responsible for the income management of around 1000 homes
be focussed on making sure that our customers have a great experience.It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it’s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.

This role is permanent, full time and based in the Wolverhampton and Walsall area (WV10 6TB). An Enhanced DBS check as well as a full driving licence and access to a vehicle is required.

In this role, we want you to bring:

Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection
An understanding of housing benefit, universal credit and welfare reform legislation
Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way
Ideally have knowledge of the legal system, the court process, and the PCOL/MCOL system
A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload
A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements
Good IT skills, attention to detail, and an excellent work ethic
A full driving licence and access to a vehicleThe closing date is Thursday 30 March.

* Please note the job title internally is Income Management Advisor

*The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible

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