Customer Service Advisor

Work with us at one our client’s luxury student accommodation sites in Leicester.

This is a fantastic opportunity to join a fast paced and exciting industry. You will be responsible for promoting this stylish new building and networking with local students to achieve 100% occupancy. It is a beautiful, modern and vibrant site that offers impressive facilities, and you would be the voice and beating heart of the brand.

This is a permanent, full time role. You will be working 9am - 5:30pm, Monday - Friday. 

Key Tasks

Conducting tours and viewings of the property

Responding to all new enquiries through all mediums, including emails, online chat and phone calls ensuring that these are answered within a timely and professional manner

Building and maintaining relationships with local universities and sending regular marketing materials and availability updates

Conduct regular leaflet drops throughout the town and encourage visitors to the site

Follow up on all interest and ensure that all sales opportunities are explored

Engage with letting agents and international agents to secure bookings

Process new applications within timescales given

Undertaking regular inspections of the show flat and ensure this is set up according to standard

Attend student university fairs and open days when necessary

Keep up to date with room prices and special offers to provide accurate information to potential residents.

Ensuring there is always enough marketing material onsite.

Supporting with the creation and maintenance of Social media channels and

Work closely with the marketing team to ensure that the target audience is being reached

Keep up to date with competitor activities.

Knowledge and Skills

A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful and friendly manner.

Great skills with Social media, being able to post adverts and stream online on all used social media platforms.

Confidence with setting up and hosting events for students to increase engagement and encourage re-bookings.

Excellent rapport building abilities.

Sales focussed and highly proactive approach.

High standards of dress and presentation.

Ability to remain calm during difficult situations or in a very busy environment.

Excellent interpersonal skills, including a pleasant telephone manner.

Good administrative skills and the ability to use emails, phones and various systems.

A positive and enthusiastic attitude with a strong focus on customer service

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