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Customer Liaison & System Support Office






Posted: 18/03/2023

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Customer Liaison & System Support Officer

£16.35 per hour PAYE

Overall Purpose of Job:

To review and respond to all emailed/written parking enquiries that are outside of those items of correspondence dealt with by the Penalty Charge Notice Processing team.

To include, but not exclusive to,

All permit complaints & enquiries,
Enquiries regarding possible abuse of the permit system, for example over size vehicles,
enquiries regarding the introduction of parking enforcement for example, Healthy School Streets and Low Traffic Neighbourhoods
To ensure the effective implementation of the Council's corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure.
Through the thorough investigation of complaints, identify areas for service improvement and programmes for improving the understanding of parking and traffic regulations and decriminalised enforcement.
Where required provide administrative and technical support to the Parking Systems Administrator, to assist with the delivery of those Parking service quality business systems which apply to the Parking ServiceA full job description can be provided upon request

Please apply now if you are interested and have the previous complaints/ customer service experience.

Thank you,

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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