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Security Cleared 3rd Line Support Engineer/Technician

Project People




Posted: 18/03/2023

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Security Cleared 3rd Line Support Engineer/Technician (SCCM, SCOM, DHCP, DNS, WINS, Virtualisation, Hyper-V, VMWare, McAfee). This permanent position is urgently required by our Global IT Services Company and will be based in Fareham, Hampshire, 5 days a week. Shift pattern between 07:30 - 18:00, per week on a split shift, rotated weekly.

Responsibilities & Skills:

The successful applicant will be an experienced 3rd line support engineer/technician
Resolving technician issues/escalations from the 1st/2nd line technicians enabling continued service to our customers
Excellent customer facing experience required
Providing technical support and solutions to legacy and future training systems
This position is located at Fareham, Hampshire, and possibly other sites within the local area, this may involve operating in a rota system operating between sites to support where required. The successful applicant may also engage in projects further afield from time to time.
You will need to maintain a high level of customer satisfaction by clarifying the customers' needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead.
Experience of working within SLA's and KPI's (i.e. document reviews / System installation).
IT infrastructure support
As many of the following as possible: SCCM/SCOM Malware, DHCP, DNS, WINS, Group Policy objects Virtualisation (Hyper V / VMWare), McAfee
Must be able to work on client site in Fareham 5 days a week and be able to work between 07:30 - 18:00, per week on a split shift, rotated weekly.

This is an urgent requirement; please apply as soon as possible if you would like to be considered. A national security clearance is required for this role but candidates not holding this level of clearance will be considered.

The Company

A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world. Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.

Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.

Project People is acting as an Employment Agency in relation to this vacancy

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