Account Manager
Leicester
£27,000 - £30,000

Hybrid - 3 days in office

Overview:
Grafton Recruitment are working with a client that provides packaging solutions to global luxury brands such as Burberry, Selfridges and Net a Porter. With offices in Italy, Hong Kong and China - you will be joining a well-established and recognised business in the industry to help grow and develop the client base.

About the role of an Account Manager:
As an Account Manager, you will be providing support to the external sales team in order to manage and develop an existing portfolio of clients while also looking to secure new clients.

Responsibilities of the Account Manager:

To work closely with the relevant external sales person or Key Account Manager in order to maintain and develop designated accounts providing a high standard of customer service while helping to secure new opportunities and business for the company.
To coordinate project management from initial enquiry stage to order placement co-operating with the relevant suppliers and internal departments for sourcing / product development / sampling / order processing / planning and scheduling production following company procedure and ensuring that critical paths for all projects are followed through and that QC have signed sealed samples for all products.
Accurate processing of all customer requirements.
Liaising with the relevant departments to deliver products and services as agreed with the customer and to resolve any associated customer queries satisfactorily.
Developing relationships with customers and suppliers at all levels.
Escalating any issues using relevant departmental procedures.
Sending quotes/order confirmations to customers ensuring that diary dates for follow up calls are actioned and that critical paths for all projects are followed through.
Ensuring that all relevant information relating to enquiries, quotations and orders is attached to the company CRM system in the correct manner and ensuring that CRM is kept up to date and that regular housekeeping is done.
Address any slow moving stock or credit control issues in a timely manner.
To undertake such other duties as may be reasonably required for the effective operation of the function and centre as a whole.
Key requirements:

A high degree of attention to detail, thoroughness and a methodical approach to work.
Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks.
Ability to establish and maintain working relationships with others.
Shares information and resources with others as required.
Presents information in a clear and concise manner.
Develops and improves procedures in agreement with line manager.
Willingness to work extra hours or help out in areas outside of role.
Minimum of 2 year account management or purchasing experience. (preferably within a packaging, printing or production environment)

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