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Receptionist / Customer & Client Officer

The Oyster Partnership





Posted: 25/05/2023

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£15.00PHR LTD



To provide a front line customer interface as part of the BTS Division, ensuring the highest standard of customer service at all times.

Responsible for managing the administration function of the Facilities Management Team in order to assist the delivery of a high quality, customer focussed and continuously improving service.

To provide support to Building and Technical Services, with a specific focus on supporting the achievement of the Divisions aims and objectives, statutory obligations, performance targets, customer satisfaction and value for money. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state.


Manage and administer the process for the HCL fob access system including the issue and deletion of fobs and passes. Identify problems to system and carry out manual downloads to ensure the security of the communal blocks. Run reports and collate information for emergency services and internal departments ensuring data is correct, current and entered accurately and that records are kept up to date. Carry out analysis of reports on behalf of the Customer & Client Manager. Manage and administer the issue of keys for the Council’s communal blocks including keys for garages, garden gates and sheds. Liaising with Housing Officers and Tenants, ensuring security is not compromised in any way. Handling and accurately reconciling monies received for replacement fobs and keys. Issue receipts and scan for recording purposes.

Control the process for the removal of hazardous waste by completing consignment notices for the removal of asbestos ensuring storage in line with the Hazardous Waste Reg 2005. Arrange disposal by licenced contractor and maintain up to date records for senior managers.

Manage and administer the purchase and issue of PPE for all BTS employees ensuring accurate records are maintained

Provide comprehensive administrative and organisational support for BTS ensuring that appropriate office systems, procedures, rotas and resources are in place and adhered to so that the back office, including the reception, operates efficiently and effectively. This includes printers, copiers and IT equipment for the whole of BTS. Order and issue stationery for the division keeping accurate stock records. Identify changes in processes and procedures and update to reflect.

Manage the process and ensure all items identified for archiving and/or scanning for the whole of BTS are archived/scanned as per procedure, accurately and within agreed timescales.

Purchase and issue mobile phones, handheld devices, uniforms, and tools. Accurately recording information and reconciling invoices for Payroll.

Assist in the support of divisional events relating to show flats, open days, staff briefings, presentations and workshops. Ensure all office moves are carried out as per instruction and with minimum disruption to the business

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