Technical Helpline & Aftersales Support Manager

Involve Recruitment (Midlands ) Ltd are excited to be working alongside a Global Family run business who due to growth is recruiting for a Technical Helpline & Aftersales Support Manager

As part of the Project Support Centre Team, you will ensure that we provide a market leading Technical Helpline & Aftersales Support service to our customers for electrical installation system products within the Residential and Commercial Buildings markets.

Responsibilities

* Lead, inspire and motivate both the Technical Helpline and Aftersales Support team – currently a team of 3

* Ensure that colleagues feel informed and engaged to bring their best selves to the workplace and that the working environment is positive and enjoyable

* Create a climate of learning & development within your team

* Manage the aftersales support from a resource and cost allocation perspective

* Collaborate with colleagues across the company to ensure commonality and utilisation of technical customer demand procedures and processes

* Become a recognised technical expert supporting colleagues

Your profile

* Electrical Engineering with City & Guilds / HNC or other relevant Electrical experience

* Experienced in collaborating with multiple stakeholders

* Previous helpdesk management experience

* Passionate about leading and developing teams

* Customer driven

* A great team player

* Great communication skills

The team on average take about 130 calls per day so the role is to manage the team on a day to day basis as well as support on these calls – we are looking for a hands on Manager with an electrical background!

Salary: £40 to £50K

Working hours are Monday to Friday 8:30am to 5pm

25 days holiday plus bank holidays

Parking and additional benefits

Company bonus

Or check similar jobs