Salary: Up to £29,960
Job Type: Full Time 
Location: Oldham 
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

You will deliver a wide range of responsive maintenance activities to a diverse customer base and deliver excellent customer service. You will achieve a ‘first time fix’ through correct diagnosis, multi-trade working and an effective relationship with the supply chain. You will liaise with Customers, the Repairs Field Manager, supply chain colleagues, Customer Services staff and multi-trade workforce. You will adopt and promote the Great Places operating principles for Responsive Maintenance within a multi-trade team.

What you'll be doing

You will  undertake the correct diagnosis and method of responsive maintenance to achieve a ‘first time fix’ and outstanding customer satisfaction
You will contribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
You will contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
You will adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am – 6.00pm) and an out of hours service at all other times 
You will provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group
You will follow the Group’s equal opportunities policies and practices and promote cultural diversity across all aspects of the team’s work. 
You will undertake and contribute to a competence based framework through specific training and development initiatives

What you'll need

Minimum NVQ level 2 or equivalent recognised competency in Bricklaying/General Building 
Qualified to minimum GCSE grade C or equivalent in English and maths 
At least three years in the built environment, across multi-trades
Evidence of key competencies specifically in Joinery (core trade) plumbing, plastering, and tiling
Evidence of delivering first class customer service in responsive maintenance
Working with the supply chain associated with responsive maintenance
Working with a multi-disciplined services delivery team (within the built environment)
Use of full range of Microsoft Office
Ability to complete tasks in an accurate and timely manner when working under pressure
Attention to detail
Good written and verbal communication
Effective liaison with staff/other stakeholders to give information/find information/resolve problems
Organisation and ability to time-manage work load
Able to deliver a high standard of customer service
The ability to develop and project a positive image of Great Places through personal, written and oral skills

What we need from you

Prioritising multiple activities in conjunction with each other
Open to new & different methods of working and prepared to challenge traditional thinking
Interest in delivering outstanding customer service
An ability to work in uncertainty
Ability to work as part of a team as well as on own initiative
Professional and value led with integrity, inclusivity and respect for diversity
Ability to work flexibly and when needed outside normal working hours

REF-(phone number removed)

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