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Reservations Coordinator

Chessington World of Adventures





Posted: 27/05/2023

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Reservations Coordinator

Location: Chessington World of Adventures Resort, Surrey, KT9 2NE
Hours: Full time, permanent, averaging 40 hours per week, working some evenings, weekends and bank holidays as required by the business.
Benefits: Competitive annual salary of up to £22,000, discount on our animal VIP experiences and Go Ape course, discounts on our Hotels and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.

With our Theme Park, Zoo, spectacular Hotels & Glamping as well as our Go Ape courses there are plenty of ROARingly exciting career paths available. We're also a part of the Merlin Entertainments family - associated with attractions like SEA LIFE, LEGOLAND Parks, Madame Tussauds and More!

We're currently looking for a Reservations & Events Coordinator to join our Front Office team at Britain’s Wildest Adventure!

About the Role

In this role you will lead and actively support the Groups and day-to-day reservations function for the hotels and glamping, responding to accommodation requests and queries by phone, email, online and face to face. Whilst supporting the Conference & Events Manager with enquiries and client liaison.

You will collaborate closely with and support our third-party booking partners with accommodation and resort related queries and take ownership to ensure commission payments are accurate and paid on time.

You will take responsibility to ensure 100% accuracy of entered bookings within our property management system and carry out quality control of bookings from our external partners.

Ensure booking payment guarantees are in place and invoices are raised in a timely manner, whilst ensuring excellent rooms inventory management is practiced to optimise revenue and minimise complaints.

What we’re looking for

· Computer literate, confident with Microsoft packages

· Excellent telephone manner

· Solid understanding of the various products we have on offer with the ability to upsell

· Previous hotel and/or reservations experience is preferred

· Knowledge of Opera PMS and/or Sales & Catering or booking systems is desirable

What’s on offer?

· A competitive annual salary of up to £22,000

· 28 days holiday (including bank holidays)

· Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service

· Company bonus

· Private pension scheme

· 40% discount online off LEGO

· 25% discount in our on-site retail shops and restaurants

· Ongoing training and development opportunities

· Plus many more…

Everyone Matters at Merlin

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry

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