Senior Helpdesk Administrator
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Roke is a world-class technology and engineering consultancy. Roke delivers advanced research, development services and products to high profile customers who come to Roke with varied and challenging problems to solve.
The IT Department handles over 1400 request and incident calls in an average month. The department covers all IT areas from PC’s, networking, servers, ERP systems, telephone systems, Microsoft 365 and day-to-day IT security. The department also provides remote working connectivity for today’s hybrid worker.
Job Purpose & Key Responsibilities
Log and allocate calls using the Help Desk software whenever calls come in through the Help Desk system, by phone, email or in person
Create and close accounts for users, including liaising with HR on the starters and leavers
Take minutes of IT meetings where formal minutes are required
Allocate out loan equipment
Issue computer peripherals, maintain a spares inventory and update asset database
Manage the software database
Administer software and hardware maintenance
Raise Requests To Purchase (RTP’s)
Gather and send monthly IT invoices to Finance
Prepare monthly Help Desk metrics for the Head of IT
Always fully comply with Roke’s policies and procedures
Undertake such other reasonable duties, commensurate with the job holder’s experience and qualifications, as may be required for the smooth operation of the business
Education and Qualifications
Any IT or administration qualifications would be useful, or relevant Higher Education qualification.
Knowledge, Skills & Experience
Previous Help Desk experience
Administration, including minute taking and ordering
Managing software and hardware maintenance records
What we can offer you?
This position offers a competitive salary and benefits package, including bonus scheme, private medical insurance employee assistance program and pension, along with a whole host of flexible benefits including flexi-leave (up to 8 days per year), travel insurance and dental care.
We are committed to a policy of Equal Opportunity, Diversity and Inclusion.
Our working environment is friendly, innovative and inclusive. We will consider flexible working arrangements, and support a diverse work-force and those with additional needs.
Due to the nature of this position, we require you to either hold or be eligible to achieve SC clearance. As a result, you should be a British Citizen and have resided in the UK for the last 5 years for SC
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