We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.

This is a full-time role, office based.

Hours 40

Salary £22,713

Bonus earnings potential £31,113

Benefits:

Staff car scheme

Competitive Pension Scheme

Perk Box Membership

Eye Care vouchers

Life Assurance

Employee Assistance Programme

23 days holiday rising to 25 days after 2 years

Free on site gym

We are looking for a highly motivated individual with drive to succeed.

You will be:

* Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.

* Working to individual and team KPI’s

* Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.

* Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.

* Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.

* Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care

* Adhering to polices and procedures.

You must have:

* Customer service experience

* Service booking/reception experience

* Desire to succeed

* Excellent sales skills

* PC literate

* Problem solving abilities

* The drive to build customer rapport

* Ability to handle pressure working in a busy call centre environment

Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for you, APPLY TODAY

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