Call Centre Advisor
£22000 - £31000/annum
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We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.
This is a full-time role, office based.
Bonus earnings potential £31,113
Staff car scheme
Competitive Pension Scheme
Perk Box Membership
Eye Care vouchers
Employee Assistance Programme
23 days holiday rising to 25 days after 2 years
Free on site gym
We are looking for a highly motivated individual with drive to succeed.
You will be:
* Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
* Working to individual and team KPI’s
* Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
* Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
* Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
* Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
* Adhering to polices and procedures.
You must have:
* Customer service experience
* Service booking/reception experience
* Desire to succeed
* Excellent sales skills
* PC literate
* Problem solving abilities
* The drive to build customer rapport
* Ability to handle pressure working in a busy call centre environment
Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for you, APPLY TODAY
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