The main purpose of the job is to:

•Daily project management functions
•Daily liaison with internal departments
•Receive external enquiries and relay to relevant Salesperson
•Meet deadlines and prioritise tasks.
•Ensure that quotes are sent out accurately and in a timely manner to the specified person
•Handle all aspects of the project from copy to delivery
•Communication - Keeping all stakeholders up to date on the progress of the work
•Keeping all information up to date on internal CRM
•Understanding of costs to create clear, detailed, and accurate estimates and quotes
•Briefing artwork, amends, and deliveries
•Ensure suitable layout/design is supplied to origination department for proofing to the customer, and that accurate and timely proofs are sent to the customer.
•Manage multiple projects, at different stages with different requirements
•Set realistic customer expectations and be proactive in achieving chasing / interrogating delays with customers and internal departments
•Manage customer satisfaction surveys to drive improvement
•Raise internal production work instructions from orders received from the Salesperson
•Attend customer meetings and visits when requested
•Follow operational processes for success
•Attend Planning / Production meetings when requested
•Participate in regular customer and ways of working reviews
•Help identify process improvements to help drive repeatable success

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel

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