Spire Healthcare's Norwich Hospital have an exciting opportunity for a Patient Administrator to join our team on a Full Time and Permanent basis. The successful applicant will provide a quality professional and efficient service that supports the smooth running of the hospital administration departments.
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Duties and responsibilities
To provide day to day patient administration support within designated areas as required ensuring that daily tasks are completed to a high level of service both to internal and external customers
To provide administration cover as required across the hospital including but not limited to reception, wards, medical records and business admin in line with the ever changing business need
To provide admin support as required to clinical, finance and sales team as required
To provide admin support as required to support the management of Medical Records in accordance with Spire Policy, incorporating efficient filing processes, access to records and adherence to audit requirements
To have responsibility for ensuring that the administration processes for providing consultants and staff with all relevant clinical correspondence and diagnostic results are delivered effectively and in a timely manner
To maintain a comprehensive knowledge and understanding of the services provided by the hospital and be able to liaise with consultants, finance, clinical, teams, secretaries and hospital teams as required
To ensure support is provided as required in administration duties that will ensure the management, delivery and billing of patient pathways pre and post consultation, by providing effective record keeping to ensure all patients are administered without delay and processed correctly.
To support an effective booking process in SAP/ Hospital Management System to process the completion of patient pathway from referral to discharge including any admin associated with referral management, waiting list management, pre-op and discharge
Undertake daily task lists for any administration department
Use of RIS and /or associated clinical systems
Attend regular departmental meetings and keep up to date on all hospital matters relating to patient administration.
Comply with hospital policies and procedures.
Project a professional image, with concern for accuracy, confidentiality and customer-focused service.
Carry out other duties commensurate with the post and within post holder's capabilities.Who we're looking for
Previous relevant experience in an administrative support role
Experience of working independently and on own initiative
Working to deadlines
Customer facing role
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance Please see the attached benefits leaflet for more information.
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
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