Our client SP Energy Networks are currently recruiting or a Customer Service Administrator to join the team based in Glasgow City Centre.
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This role is initially for 12 months and a hybrid role.
Responsible for delivering exceptional customer service to customers who contact us for a General Enquiry. In addition to this responsible for Delivering the closedown calls before these contacts are passed for survey to ensure customers are fully satisfied with the work we have completed.
•Responsible for management of customers from the initial contact to completion for General Enquiries work
•Responsible for close down calls for to flush out any areas of dissatisfaction before customers are surveyed
•Responsible for reporting to ensure we understand how we are performing and where our areas of improvement are
•Responsibility for identifying areas of improvement for the improvement plan
•Responsible for delivery of the action improvements alongside your team and with the direction of your team manager.
•Responsible for call taking for general enquiries calls
•Expected to take on a storm role (call taking) for severe weather events and busy periods
Skills, Knowledge & Experience
Positive can-do attitude
Good telephone manner
Ability to learn and continuously improve
Ability to identify improvements and act on them quickly
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