Quality Assurance Officer
£22 per hour
Location: Kingston

Akton Recruitment are currently working with a local authority based in Kingston upon Thames, to recruit a Quality Assurance Officer to join the team on a 7-month contract. The role holder will be responsible for monitoring, reviewing and reporting of ASC service providers quality by liaising with service users, carers and service providers to ensure the quality of services commissioned.

Main Responsibilities:
? Works with manager and colleagues to define outcomes, set targets and monitor performance, within a culture of continual improvement.
? Supports operational plans to ensure that the resources within the teams are used to best effect and impact.
? Uses new technologies, particularly Google, to adopt modern, agile working practices, improve customer service and eliminating paper-based processes wherever possible.
? Undertake proactive monitoring of commissioned services at planned and regular intervals with a designated portfolio of services ensuring that colleagues across ASC are appropriately involved and informed.
? Collate quality assurance information and intelligence from variety of sources including, audits, observations, engagement with service users, carers and service providers through in person visits, telephone and questionnaires to inform safeguarding, contract management, commissioning and procurement activity.
? Access quality of care and support being provided, and measure against contractual obligations, safety and quality standards.
? Identify improvement areas and make appropriate recommendations to stakeholders for review and improvement.
? Ensure service user and carer feedback is captured and used to drive quality improvements for service users.
? Raise concerns on service quality refereed by internal team and through monitoring visits to the Councils governance framework.
? Work with ASC operational teams, relevant professionals and partner organisations on a regular basis to share market intelligence and agree required actions where service quality concerns are identified.
? Support any necessary action required to manage suspensions or provider failure that will impact service delivery.
? Develop, monitor and report on service provider action plans and risk assessments to address poor performance.
? Conduct sample case reviews to make sure that all decisions made with regards to quality and access are appropriately evidenced on relevant systems.
? Support complaints and safeguarding investigations as required to ensure the care provisions comply with CQC
* Maintain and support the development of Management Information reporting and systems.

Person Specification:
* Question and challenge ways of working, with an understanding of the bigger picture, in terms of corporate context and external environment.
* Demonstrate agility and adaptability in mindset and ways of working.
* Work successfully with key stakeholders within and outside of the Council.
* Demonstrate agility and adaptability in mindset and ways of working.
* Work successfully with key stakeholders within and outside of the Council.
* Demonstrate commitment to own personal and professional development to meet the changing demands of the role.
* Demonstrate innovation and creativity.
* Experience in and good knowledge of undertaking quality monitoring activity within the social care market.
* Good understanding of the operating environment of health, social care, regulated services and the community and voluntary sectors.
* Knowledge of the safeguarding ASC procedures and when to instigate them.
* Ability to interpret and explain complex data.
* Able to accurately record, gather and collate clear evidence based information.
* Understanding and awareness of key legislation for Public sector social care, including health, housing and social care.

Closing Date: 22/09/2023

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