Vysiion

Want to be part of a leading British-owned tech and engineering company? Established in 1996, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: 24/7 shift, 2 days 07:00-19:00, 2 nights 19:00-07:00, 4 days off

Your New Role:

* Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully up to date.

* Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover.

* Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant.

What you’ll need:

* Experience in working with Cisco routers and switches – minimum CCNA desirable

* Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable.

* Must obtain/retain SC clearance

What we offer:

* Dedicated Learning and Development team and access to a range of training, courses and certification support

* Work on mission critical systems and engage in work that makes a real difference

* Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club

* Quarterly employee recognition awards nominated by your colleagues with a cash prize

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