IT Support Technician

REPORTS TO:  IT Manager

Salary up to 35k DOE

DIRECT REPORTS:  IT Manager

LOCATION:  Enfield + Various

ROLE OVERVIEW

To provide support for the IT Manager with company IT systems in the field and at various company sites.

Support includes all IT related software, hardware and field devices, ensuring operational continuity, integrity and data security while also Providing field support and training to operational teams and sites.

RESPONSIBILITIES

Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Configuring, updating and supporting field devices and field based users.
Planning and undertaking scheduled maintenance upgrades.
Talking to users to determine the nature of problems.
Investigating, diagnosing and solving computer software and hardware faults.
Repairing equipment and replacing parts.
Obtaining replacements or components.
Checking computer equipment for electrical safety.
Maintaining records of software licences.
Managing stocks of IT related equipment, consumables and other supplies.
Ensure staff are aware of and comply with Network and system protocol and are informed of changes as appropriate.
Liaise with IT Manager to ensure system integrity and disaster recovery plans are in place, maintained and tested.
Liaise with the IT Manager on process changes and impact on IT needs especially where key operational activities are affected.
Undertake regular audit of system use and produce and deliver training schedules to both office and field staff on IT systems use.
Maintain all IT systems for optimum use and efficiency in accordance with Company and Client Policy.
Maintain and manage security access to all systems
Ensure appropriate data and system backup’s are completed and logged.
Ensure Workstation and field device H&S requirements are reviewed annually and recorded in consultation with the H&S Representative.

SKILLS & KNOWLEDGE

Good Microsoft Cloud knowledge
Technical skills
Good analytical and problem solving skills
Good verbal and written communication skills
Strong administration skills

PERSONAL ATTRIBUTES

Willingness to travel and attend various company and client sites
Excellent communication skills (i.e. communicate in a clear, professional and effective manner)
Quickly and accurately assess situations and prioritise effectively
Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast paced, dynamic environment
Confidently take responsibility for decision making
Be flexible, adaptable and a natural team player
Possess a positive ‘can do’ attitude and share our commitment to outstanding customer service.
Have good Excel, Word and Outlook skills, along with a natural ability to pick up new IT concepts quickly
Enthusiasm for continual learning

Produced By: S Codling

Authorised By: S Codling

Date: 29/11/22

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