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Customer Accounts Officer and Inspector


West London




Posted: 20/09/2023

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JOB TITLE: Customer Accounts Officer and Inspector -Mainly WFH but will be required to work in the office when needed for court or other work


PAY RATE: £16.82 p/h PAYE - £22.04 Umbrella


DURATION: 3 months +


Our client within Public Sector is looking is for a Customer Accounts Officer and Inspector. They are looking for someone who has had a recent role in a Council Tax or Business Rates environment or to demonstrably have the necessary skills and knowledge for this position


To assist, as part of a team, in the recovery of arrears for Non-Domestic Rates, Business Improvement District (BID) balances and Council Tax accounts.
Use office computer systems to maintain accurate records of payments and arrangements (including those made at Liability Order and Committal court hearings).
Pro-active contact with customers to recover arrears and deal with associated customer contacts in a professional and timely manner.
Check and issue bills, recovery notices, enforcement documents and enquiry forms to ensure prompt collection and enforcement of Non-Domestic Rates, BIDs and Council Tax - including the referral of cases to enforcement agents (bailiffs) and other appropriate proceedings
Ability to respond to customers enquiries: in writing, electronically, face to face and at Magistrates Court
Ability to use a computerised accounts system to accurately maintain and update Council Tax records, to retrieve information and initiate the section's recovery procedures.* Knowledge of Council Tax and/or Business Rates
* Prior use of Northgate's Local Taxation software
* Experience of working in a customer service debt collection team, during normal working hours
* Experience of using a computer and MS software such as word, excel and outlook

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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