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Technical Support Advisor

Think Specialist Recruitment

Hemel Hempstead


£25000 - £27000/annum


Posted: 19/09/2023

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We have an exciting opportunity for a someone to a join successful and growing tech organisation just on the outskirts of Hemel Hempstead. The company are expanding and are looking for a Technical Support Administrator.

This role is ideal for someone with good experience in customer service and administration, however you do need to have proven IT and good technical/computer skills to be able to grasp and pickup what this company do.

This would suit someone who is keen to get involved in a variety of support areas. We are seeking an enthusiastic person with energy, an Ambassador for the Company and someone who is not afraid of hard work, in return for great benefits and the potential of future career opportunities.

If you've got previous customer service or admin experience and you are able to quickly absorb information and pick up systems and new technology with the ability to passionately provide a great service, this could be ideal for you!

You'll be working for an everchanging and growing tech company, full of potential, with a very nice team of over 20 people, on a hybrid basis, but when you're in, you'll be working in a top class and quirky office space.

This is a permanent position, full of progression, a role paying up to £27k, hybrid working (typically 4 days in and 1 day wfh a week), with everything from a bonus, good holiday package and good pension on top of your salary. To the little things, like working in a beautiful scenic location perfect for a lunch walk and fully stocked fridges/freezers at work in the summer.


Answer all incoming calls and provide 1st line support to customers
Able to deal with a variety of enquiries, for action or assignment appropriately
Record in our Freshdesk ticketing system
Triage calls to assign to either sales, accounts, Dev
Provide support on basic functionality of products
Explain / guide Customers for queries or product functionality
Be responsible for preparing new licences and invoicing for all orders
Raise all Licences for new orders
Prepare all monthly Customer invoicing
Process Licence Renewals on Customer Record System
To support internal teams in marketing, accounts, data and adminCandidate requirements:

Customer Service experience essential
Essential proven experience in a customer support or admin role
Confident hands-on experience in basic accounting desirable but not essential
Some exposure to technical environments would be beneficial
Professional yet friendly character
Excellent communication skills, both written and verbal
Produce accurate and quality work
An ability to learn quickly with online systems
Possess a natural technical flair
Pro-actively keen to learn and able to work independently
Able to cope under pressure
A confident multitasker & quick thinker
Flexible & adaptable due to business transition
Comfortable in a small yet expanding organisationLooking for the next step in your career? Think Specialist Recruitment.

​​​​Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support

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