Our client is an Award-Winning, successful family-owned furniture retailer that has been established for more than 100 years.  They are currently looking for a Customer Care Team Leader to join their growing business within their busy but beautiful showrooms and online store. This full-time position is based in Dorchester, Dorset.

TRIP is looking for an energetic and dynamic individual who has a passion for delivering world class customer service. Reporting into the Head of Customer Support; You will be confident in managing tasks. You must have experience of working within a busy customer facing retail or office environment. You will enjoy and thrive working within a fast-paced environment. You will have great attention to detail, be forward thinking and solution focused with a sound understanding of what great customer service looks like. You will have an excellent manner with customers, be able to work independently and lead a busy team.

Essential Experience:

At least 2years experience within a Customer Support Role 
An understanding of world class customer service 
Proven track record of managing a team, setting and delivering clear responsibilities and expectations; encouraging individual accountability
Excellent computer skills with Microsoft and bespoke programming 
High standards for quality of delivery from yourself and from others, with good attention to detail 
Competent complaint handler
Proven track record of delivering KPIs and targets
Ability to work closely with a small but growing team 
Ability to think outside of the box and focus on solutions rather than problems 
A desire to stay actively involved in the day-to-day of your team. You will be required and want to work in the day to day as well as in the bigger picture 

Desirable Experience… 

Proven skill set in implementing ideas from conception to delivery 
Experience with an E-Commerce environment 
Experience in furniture retail 
Understanding of retail operations throughout the whole customer journey 

Benefits

Salary £25,000 – OTE £27-£30k
8% Pension after qualifying period
28 days holiday per annum
Annual Bonus
Significant discounts off in store purchases
Immediate start available for the right candidate
Job Type: Full Time 37.5 – Hours per week, Monday – Friday 9.00am – 5.00pm
Job Types: Full-time, Permanent

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