Role Overview 
This is a dual aspect role covering the UK Sales team with customer service duties including order-processing, while supporting the daily operation of the ecommerce team.
 
Customer Service – Manage the processing of all direct sales orders, mainly from our UK Souvenir channel, collaborative wholesale partners and High Street Retailers. Includes liaising with Field Sales Executives, dealing with customers by phone and email, inputting orders into the system, checking credit and stock levels, liaising with the warehouse dispatch team.
 
Ecommerce – Direct responsibility for supporting the Ecommerce Executive processing orders daily from Amazon and directly from the website, packing orders to send directly to customers, while maintaining healthy stock levels. Support marketing initiatives to build online brand profile.
 
Key Duties and Responsibilities 

Processing orders as they come in (direct from customers or via Field Sales Executives)
Ensuring credit terms are adhered-to and stock is available before authorising dispatch
Following up on customers who are beyond credit terms 
Liaising between Customers, Sales Teams, Dispatch, Finance and Marketing
Support Executives with phone calls, emails, samplingKnowledge, Skills, Qualifications & Experience 
Essential

Professional, polite, good phone manner
Customer-focussed
Able to operate under pressure whilst remaining calm
Helpful, approachable, able to multi-task
Common sense, pragmatic
Resilient – able to take ownership of developing the UK channel
Creative – enjoys coming up with new ideas and approaches
GCSE English and Maths Grade 4 or equivalent 
Desirable

Full, clean driving licence
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If you are interested in this role, please apply here on contact Emma in the Eastleigh office

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