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Customer Service Advisor

Off the Wall Recruitment



£20000 - £22000/annum


Posted: 16/11/2023

Are you interested in more Customer Services jobs?

Apply on Partner Site

Are you interested in a rewarding career in insurance?

We are partnered with a dynamic and award winning insurance company who have an exciting opportunity available for a Customer Service Trained Claims Handler to join their fast-paced claims division.

This position would suit someone with a few years contact centre experience, or of course somebody from a motor claims background.

What you will be doing:

• Be the first point of contact at the time of notification of loss

• Assist in thorough indemnity investigations on all cases

• Work closely with the in-house Claims Adjusters to guarantee a fair settlement with the policyholder

• Ensure that all validated claims are processed within the agreed SLAs

• Provide excellent customer service level expectations, taking ownership of all inbound communication

• Show attention to detail in the handling of insurance claims and provide chronological notes for the customer

• Provide effective communication to Policyholder of all claim decisions and progression of insurance claims

• Maintain effective diary management to reduce settlement time

What we’re looking for:

• Attention to detail

• Strong customer service skills

• Motivated self-starter

• Confident and persuasive communicator

• PC literate with excellent administration and processing skills

• Relevant experience in Customer Service

• GCSE Mathematics and English Grade C (or higher)

Apply today and one of our consultants will get in touch

Apply on Partner Site

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