Job - Income & Dispute Resolution Office
Rate - £20.00 per hour
Location - Hackney
Contract - 3 months
Hours - 36 - 9am - 5pm

Job - Income & Dispute Resolution Office
Rate - £20.00 per hour
Location - Hackney
Contract - 3 months
Hours - 36 - 9am - 5pm

Job Description

To collect disputed sums, reduce arrears, and where necessary, to instigate legal action for recovery by instructing the Councils legal representatives.
To lead on customer enquiries, complaints and disputes resolution involving making decisions and recommendations, referring cases which have more serious implications for the Council to the Team Leaders, when necessary.
To follow local and organisational procedures for managing accounts to ensure that prompt action is taken to recover monies outstanding on any accounts where there is unpaid ground rent, service charges, reserve fund or capital expenditure.
To liaise with LBH Legal Services, Solicitors, Barristers, Estate Agents, Banks, Building Societies as well as the leaseholders, freeholders and shared owners to obtain the required information to resolve any shared ownership and ground rent, major works, service charges and reserve fund queries, and to recover debts owed to the Council.
To respond to all enquiries, complaints, and disputes, including the provision of written correspondence, within agreed timescales and to the highest quality
Experience

Experience of successfully dealing with complex customer, member and mayor enquiries
Experience of monitoring and achieving targets and working to tight deadlines
Experience of using excellent customer services practices to efficiently resolve disputes and complex cases
Knowledge of RTB, housing and service charges legislation and the legal processes which govern the resolution of disputes
Experience of managing income accounts and debt recovery within a Housing environmentHow To Apply

To apply please contact me on;

Phone - (phone number removed)

Email

Or check similar jobs