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Repairs and Minor Works Scheduler






Posted: 18/11/2023

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Repairs & Minor Works Scheduler

Temporary Opportunity via BRC

Job Title: Repairs & Minor Works Scheduler

Location: Devon or Cornwall Hybrid Working

Sector: Property Services

Type: Temporary Contract 3 – 6 Months +

Rate: £13.75 per hour (PAYE including holiday)

Hours: 37 per week Monday – Friday

BRC are working with a reputable Housing Association to recruit a temporary Repairs Scheduler to support their property services teams, working closely with customers reporting repairs and scheduling works with trades operatives

Job Information:

* As part of the Property delivery team you will be working in a fast-paced role, responsible for planning and scheduling repairs and planned works

* Provide a high quality customer service, working with customers and stakeholders to manage repair requests raised and work closely with the Property Delivery Managers

* Utilising your problem solving skills, you will be managing the responsive repairs cases and operative’s diaries, ensuring their works are scheduled to be actioned

* Allocate appropriate appointment slots to ensure all work is completed within target

* Monitor the progress of appointments and liaise with operatives to ensure appointments slots are kept

* Liaise with colleagues in other departments and utilise decision making skills to ensure customers are receiving the best service possible

* Communicate with the Property Delivery Manager about matters of work quality, compliance, timeliness or any issues concerning the operative

* Act as a point of contact for colleagues and team members, giving guidance and signposting appropriately

* Update computerised systems and ensuring all works and information is logged correctly

Job Information:

* Strong administration, organisation and decision making skills

* Knowledge of using computer systems including Outlook and DRS systems

* Customer service experience

For more information on this role call Branwen on (phone number removed) or send a copy of your CV / if you’re not interested in this role but know someone who would be please feel free to pass on these details. We are also running a referral scheme where you could receive £50 in high street vouchers for any referrals that are placed

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