EY229 Patient Development Specialist

Location: High Wycombe, Buckinghamshire

Salary: £21,000 to £23,000 per Annum DOE

Hours:

Full time: 37.5 hours/week – Monday to Friday: 7.5 hours/day within the hours of 9.00am – 7.00pm (with half an hour for lunch).
Office based however following successful training post holders will be able to apply to work remotely on an 80/20 split (80% office, 20% home).
There is also a 12 month contract opportunity.

Overview:

First Military Recruitment are currently supporting our client in the search for a Patient Development Specialist.

Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.

Duties and Responsibilities of a Patient Development Specialist:

Ideally you will have a proven track record in customer service environment working with high volume calls.
You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.
Provide a first-class service experience to ensure patients remain on our service
Complaint management
Action new patient intro calls in line with the procedure to ensure they fully understand the service provided
Call patients on a regular basis and assist with product information
Identify patient advocates – products and services
Work closely with the patients HCP to ensure everyone is kept up to date
Take an active part in all departmental meetings.
Action all reports within time scales set
Cover for other team members if required
Perform any other tasks reasonably requested by the Company as required
Work to targets set by your line manager
Skills and Qualifications:

Proven telephone based Customer Service background
Empathy towards patients with complex medical conditions
Proven experience of managing high call volumes
Possess influential and persuasive skill set
Excellent telephone manner
Excellent communication, oral and written, skills
Able to work under pressure
Able to multitask
Possess a ‘can do’ attitude
Benefits:

Contributory Pension Scheme
Private Health Care
Life Assurance
Onsite free car parking
Subsidised staff canteen
Cycle to work scheme
Introductory Bonus scheme
Free yearly flu vaccination
Discounts on selected products and services
25 days per annum rising to 27 days after 5 years’ service (pro rata for part time)
Location: High Wycombe, Buckinghamshire

Salary: £21,000 to £23,000 per Annum DOE

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