Head of Operations

Bath - Hybrid

Full Time – Permanent

£40,000 to £50,000 + bonus + share options

The Role

Our client is a sales consultancy focused on helping their customers achieve new sales revenues through their focus on providing services around research, lead generation, sales management, and consultancy.

They operate predominately in the IT Industry, and they work with some large and established IT brands. In addition to these brands, they work with many other innovative software and services companies helping them grow their businesses.

As the Head of Operations, you will lead the projects, successfully managing the team, ensuring relationships are nurtured and developed, KPIs are met. and clients are satisfied that they have received a best-in-class service. You will have around 10 live projects at any given time and will have operational responsibility for the successful delivery of these.

Responsibilities

People and Project Management
Scheduling and time tracking on projects
Exceptional account and customer management
Reporting and KPI management
CRM Management
Weekly client meetings
Project Delivery

Experience and skills required

Previous senior operational role or project management experience
Ability to manage budgets
Confident and a Professional communicator
Previous project delivery experience
Strong analytical and problem-solving skills 
Good logic and the ability to think outside the box
Exceptional relationship management experience
Strong leadership 
Microsoft Office/Excel skills/Slack/Teams
Experience working with SAAS/IT Software industries would be desirable

If you’re a Senior Project Manager or Operations Manager and ready to take your career to the next level with this Head of Operations role, then we want to hear from you so please apply today

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