Position: Admissions Booking Clerk
Department: Clinical Admin - Outpatient Booking
Payrate: £11.80 - £12.65 Band 3 (DOE)
Location: Worthing
Duration: 12 Weeks
Hours: 37.5, office based, full time, Mon-Fri

The Admissions Booking Clerk would be required to gain an up-to-date knowledge of outpatient clinics to make, amend, and cancel outpatient appointments in line with the patients access policy and according to waiting time and clinical urgency. You will handle incoming telephone queries from patients, GP's, and other hospital staff with a range of queries.

This role will range from the registration of new patient referrals, to handling GP and patients queries for clinics to making/amending and cancelling appointments.

As the Admissions Booking Clerk, you will have an impact on a patient journey throughout all aspects of the outpatient booking process and will be responsible for recording all patient contact and bookings on the patient administration system.

Main Duties:

*To register new patient referrals and send these for clinical triage so that the urgency of the appointment can be highlighted by a clinician
*To book, amend and sometimes cancel outpatient appointments for patients via the telephone and to confirm these details by letter using the patient administration system
*To answer telephone calls from patients, GP's, and other Trust staff, always maintaining confidentiality and ensuring that a patient focussed/professional service is maintained
*To ensure that the correct appointment type is booked i.e., new/follow up, face to face or telephone
*To raise and escalate any questions where you do not have a solution for the patient so that this can be investigated to ensure that there is no delay to patient treatment
*To answer telephone calls from patients, GP's, and other Trust staff, always maintaining confidentiality and ensuring that a patient focussed/professional service is maintained
*To update patient demographics on the Trust patient administration system at time of booking if there has been a change
*To ensure that text message confirmations are sent when making or amending appointments

Required Skills:

*Previous administration experience is essential
*Previous customer service experience is essential
*Excellent written and verbal communication skills
*Ability to organise and prioritise work
*Ability to work under pressure and use own initiative

If this role is of interest to you please do not hesitate to apply for immediate consideration.

*Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone

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