Apply on Partner Site
Edinburgh or Bristol (Hybrid working)
6 Month Contract
As a Project Manager, you'll work in a highly collaborative way, working closely with our Analysts and Propositions Managers within the business and also our partner resources.
What does the role involve?
While you might not be an expert in customer rectifications or Insurance to undertake this role, there are four crucial elements needed on day one;
Able to build great relationships.
You'll work across platforms, propositions and operational teams to help them understand the causes of the issue, inspire changes to happen, this means you'll build and maintain great relationships with senior leaders and their teams.
Able to understand and balance what Stakeholders' need.
You'll need to anticipate and balance the needs of a range of stakeholders with a common goal to deliver a great outcome for our customers. You'll bring them together to help everyone understand the complexity and scale of the issues faced and identify solutions that really make a difference.
Able to deliver results.
You'll focus, guide and steer your project team to deliver the best possible outcome safely and quickly. Using a blend of Rectification and Project Delivery techniques you'll use the expertise of the broader team to understand what needs done and you'll manage the delivery with a clear control on cost and timescales.
You'll be able to operate effectively even when things are not certain, and the way forward is not clear. You'll use your skills, passion and insight to drive your team forward, help turn complex issues into simple solutions and flex you approach as needed to get the right outcomes.
Resilient - Customer rectification projects can throw up lots of challenges. We see the customer journey at it's worst, but equally we believe in fixing things and making this better. It's fair to say there will be some tough days and weeks along the way.
Be Bold - being able to challenge things that aren't right and take action to change them. Finding ways to do things differently to better serve our customers and grown with purpose.
Focussed- there will often be a lot of moving parts to rectification projects as we juggle getting impacted customers back to the right position as well as preventing future issues and helping out stakeholders to understand what lessons we can learn from the issue. The ability to manage multiple tasks and prioritise what matters most will be a key strength for the successful candidate.
You're a dynamic and adaptable individual - able to use & learn new skills & knowledge in varying circumstances
You're able to remain calm and lead the team effectively through constrained timescales and difficult programmes.
You've a well-developed communication kit bag with extensive customer management experience
You can influence partners of all levels and balance partners expectations and facilitate discussions across high risk and complexity or under constrained timescales.
You'll be skilled in Leading and minimising operational risks
Ideally you'll also bring:
Previous experience of delivering change
Understanding of Project Management methodologies and techniques and their practical application
Ability to adopt new ways of working and finding a way to incorporate agile practices
Understanding of the Insurance, Pensions & Investments business
If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive
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