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Junior IT Operations Controller

Department of Work && Pensions



£35711 - £36545/annum


Posted: 22/11/2023

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Junior IT Operations Controller: Pay up to £36,545, 20% shift allowance, plus 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

This is a great opportunity for anyone looking for chance to build a brilliant career as an IT Operations Controller.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP digital teams are using tech to change the way public services work, and government departments operate.

There aren't many IT Ops environments like this. The scale of what we do is outstanding, our purpose is unique.

You'll fast track your skills, exposure and your development as part of a supportive community of practice, and a community of digital experts.

Delivery. Work. Projects.

As our new Junior IT Operations Controller, you will provide 24 hour cover on a shift basis and be the central point of monitoring for key services in DWP.

You'll be the first line of defence in responding to alerts and detecting IT service issues before users are impacted.

You will support fellow shift team members in first line fault diagnosis, resolution and support major incident management.

You'll monitor infrastructure and applications across traditional Datacentre and Cloud (AWS and Azure).

You'll build and apply technical knowledge so you understand and can mitigate end-to-end impacts, escalating any issues to resolution, and working with internal and external teams.

Please note this position requires shift work:

It's 14 shifts over a 28 day period: 7 day shifts covering 07:00am - 07:00pm, and 7 night shifts each covering 07:00pm - 07:00am.

You'll get a shift allowance of 20% of the salary.

We are looking for people who have skills in:

You'll have previous knowledge and background working in live operations areas.
Experience working within a first line command centre team or incident resolution teams. Working knowledge of incident, problem and change processes.
Knowledge of IT Infrastructure e.g. Networks, Servers (Wintel, Unix, Linux), Storage, Databases.
Some knowledge of IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments such as BMC and Dynatrace.
Ability to understand technical issues, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs.
You will have some understanding of ITIL framework with working knowledge of incident, problem and change.
Strong analytical and problem-solving skills with working knowledge of Service Now, Service Management products and collaboration tools.
Using service reports to monitor and measure service performance of operational services.
You can deliver a consistently high standard of customer service and find ways to improve service, and the user experience

Details. Wages. Perks.

You'll join us in your choice of our brilliant digital hubs in Manchester or Newcastle.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.

In return for your skills, we offer competitive pay of £35,711 - £36,545.

Plus 20% shift allowance.

You'll be eligible for a brilliant civil service pension with employer contributions of 27.1%, worth over £9,000 a year.

You'll get a generous leave package starting at 24 days, rising to 26 days after 1 year, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

Flexible working, flexi hours and flexi days
Hybrid working: some time in a hub with the team, some time at home
Family-friendly policies
Time off volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket
Sports and social activities
Working in an award-winning environment and culture
Professional development, coaching, mentoring and career progression opportunities.

Click 'Apply' for more information and to start an application on Civil Service Jobs

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