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Assistant Manager/Duty Manager

LHG London Hotel Group

Clapham Common

Permanent

£30000 - £32000/annum

SW49BX

Posted: 07/02/2024

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A Company based in London having a portfolio of hotels is looking for a friendly and engaging Assistant Manager/Duty Manager to join its chain.

The ideal candidate is required to

* Provide quality services to our guests and create memorable experiences for them.

* Handle guest queries and complaints and follow through until full resolution.

* Supervise Front Desk and support Receptionists.

* Work closely with other departments.

* Responsible for the overall management of the daily operation.

Responsibilities:

* Perform administrative tasks such as answering phones, greeting guests, and maintaining records.

* Monitoring staff performance to ensure they are meeting standards of quality service and customer satisfaction.

* Overseeing the day-to-day operations of the hotel to ensure the smooth operation of all departments.

* Review guest feedback and make recommendations to management regarding any issues or concerns.

Requirements:

* Excellent customer service, teamwork, and problem-solving skills.

* Must have previous experience in a similar role in a hotel environment.

* Excellent communication skills

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