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Customer Service Advisor

Team Jobs- Commercial

Romsey

Permanent

£21902/annum holiday pay and additional bonus

SO518ZH

Posted: 07/02/2024

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We have an exciting opportunity for multiple Customer Service Advisors to join our client on a temporary to permanent basis in Romsey!

Role: Customer Service Advisor

Hours: 40 hours per week (working 5 days out of 7) including one day at the weekend and one 11:30-8pm shift in the week on a rota basis.

Start date: 19/02/24

Salary: £21,902 plus holiday pay and additional call quality bonus. OTE of £23,865.

Temporary to permanent after 12 weeks!

The ideal candidate:

Great telephone manner and customer service skills.
Previous complaint handling experience, and the ability to remain calm in difficult situations.
Working as part of a team and supporting colleagues.
Good IT skills including email and Microsoft systems.
Able to solve problems and make logical conclusions.
Can communicate effectively verbally and in writing. Role:

Dealing with incoming calls and emails from customers.
Maintain follow up contact with customers regarding their products.
Complaint handling - chasing customers orders, refunds and provide product knowledge.
Support other departments in line with business requirements. Benefits:

Remote or hybrid working after 7 weeks of training in the office.
29 days of holiday including bank holidays.
Free gym membership.
Regular team incentives and days out.
Free on-site parking or a short walk from the train station.
Employee Assistance programme. Please apply today if you are interested or contact Phoebe on (phone number removed) to find out more

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