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Service Manager

Reflect Recruitment Group




Posted: 08/02/2024

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We are working exclusively for our client, an established and reputable family-run agricultural engineering business in Grantham who are seeking a Service Manager on a full-time basis to join their busy Service team. This role is available immediately.

This role is perfectly suited for a passionate, enthusiastic, and motivated worker who's currently working as a Service Manager within the agricultural sector or working as a Service Technician looking for promotion to the role. You will be responsible for a team of individuals within a multi-franchise and busy Service Department.

The standard working hours are Monday – Friday 07:30 – 17:00 and Saturday mornings 07:30-12.00. In addition to that you will be required to work additional hours during peak months or when the business demands it.

In return my client is offering a competitive salary with a quarterly bonus scheme, plus holiday of 22 days in addition to public bank holidays, cashback health scheme and a pension contribution of 3%.

Key Responsibilities:-
- Liaising with Customers to understand the technical problem and devising the proposed solution;
- Preparing estimates on Workshop jobs for customers;
- Planning and allocating daily jobs to Workshop staff;
- Supervising repairs in the Workshop and on Farm;
- Supervising Trainee Staff;
- Maintaining detailed log and full history on new machinery;
- Collating and preparing manufacturer warranty claims working alongside Office personnel;
- Liasing with manufacturers service engineers;
- Liaising with the Sales Department on work required;
- Liaising with the Parts Department on parts required;
- Management of workshop parts orders and queries;
- Preparing all workshop sales invoices at each month end;
- Working alongside the Office team preparing month end reporting; and
- Management of workshop tooling and equipment.

The successful candidate must have the following attributes and dispositions:-
- Experience of working in a busy Service Department within the agricultural sector;
- Excellent communication skills and a self-starter;
- Excellent communication skills and a self-starter;
- Excellent problem-solving skills and solution driven;
- Excellent customer relationship skills;
- Confident with face-to-face customer interactions and over the telephone;
- Good computer skills with experience of working with manufacturer parts, service and warranty systems.
- Experience of JCB and Merlo Telehandlers a bonus but not essential.

Please submit your CV to Sarah Woulds

Reflect Recruitment Group are acting as the Employment Agency under the Employment Agency Act 1973

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