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Service Controller

Hybrid Recruit





Posted: 07/02/2024

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Hybrid Recruit are seeking an experienced Service Controller to work for a well-established and reputable hire company based in Normanton.

The main job function of a Service Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown maintenance function.

Responsibilities of the Service Controller:

* Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support for all equipment.

* Communicating with customers and giving regular progress updates on vehicle repair status.

* Logging and creation of jobs on Syrinx.

* Allocation of Van breakdowns to garages and workshops.

* Liaising with suppliers to negotiate the best commercial arrangements relating to maintenance costs.

* Efficiently scheduling routine services and MOT.

* Ensure vehicle downtime is kept to an absolute minimum.

* Ensure all records are maintained on Syrinx.

* Produce various reports based on breakdowns / services.

* Provide a high level of accuracy and detail on all records created within Syrinx.

* Follow company’s Employee handbook policies and procedures.

* Any other duties requested by your manager.

Requirements of the Service Controller:

* Excellent written and verbal communication skills.

* Excellent attention to detail.

* Well organised and strong planning skills.

* Solid knowledge of Microsoft Office programs.

* Previous customer Breakdown experience.

* Good interpersonal skills.

* Problem solver with ability to work well under pressure and to tight deadlines.

In return, the successful Service Controller will receive:

* Renumeration: £26,990 / Year

* 25 days holiday + bank holidays

* Additional leave

* Bereavement leave

* Company pension

* Cycle to work scheme

* Free parking

* Health & wellbeing programme

* Life insurance

* On-site parking

* Referral programme

Should you be interested in this Service Controller role, please click "Apply now!" with an up-to-date CV

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