Lead Generation Executive - Renewables Sector
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£25k basic + commission - OTE £35k pa
Prosper Recruitment are working in partnership with well-established organisation who are experts in installing renewable products into homes. They are now one of the leading companies in the UK delivering a range of energy efficiency and renewable measures and they are looking for Lead Generation Executive to work in from their Portsmouth offices. As part of a dynamic team, as a Lead Generation Executive, your role will be to quickly assess the qualifying criteria for all web generated customer interest, and then to consult and advise the customer on the next steps of our sales process assuming they are suitable. You will do this by engaging with the customer at a high level to understand their needs, and then book them into the company CRM/diary for a future appointed sales appointment.
This will mean a detailed knowledge of the products, processes and sales techniques will be required as well as a passion for providing the best possible Customer Experience for our customers. Full training on products and internal processes will be provided, we are seeking those with a demonstrable track record of success within a sales orientated role and candidates with right mentally to be successful.
Main responsibilities for our clients Lead Generation Executives:
Take responsibility for turning prospects in to qualified sales appointments, this is the beginning of the customer's journey, and your role will be to quickly assess the qualifying criteria of the customer and then sell the benefits of following through with a full sales appointment
The role will include making and taking video calls, phone calls, e mails, texts, and WhatsApp's to specify, inform and advise the customer on the best solution, as well as addressing any questions and queries they may have.
You may also be required to support your colleague's customers in their absence.
This role is pivotal to the success of our organisation in ensuring our customers have an efficient and effortless beginning to their journey of having energy efficient product / products installed in their homes.
Your passion and drive to help your customers is paramount as well as your personal need for personal development to strive and have a knowledge base that will enable you to give the best possible advice and service.
Accurately capturing and logging key information after every customer contact is imperative, so a great attention to detail is essential.
Working towards daily, weekly, and monthly KPI's to ensure you are working in line with individual targets, we want you to celebrate your achievements.
The role and products will be varied, making it interesting and exciting.
You will need structure and the ability to follow Policies and Sales procedures.
Selling compliantly and to regulatory standards is essential.
Communicate clearly, concisely, and professionally to ensure your customers are educated to make the best possible choices for both them and their homes.
As a customer facing business, we need to be accessible to our customer when it is convenient for them, as such there will be a shift and rota system to include 8pm working and Saturdays.
To service 200 web generated leads per week
To make a minimum 3 call attempts for 5 days per customer until contact has been achieved
To use text/whats app/ emails to support a higher contact rate
To convert a minimum of 33% of the leads into a confirmed, qualified sales appointed sales booking
To achieve a minimum 70% booked to sat ratio upon appointed/scheduled sales bookings
Minimum of 1 years' experience of direct sales with a proven track record of high performance and achievement, in a contact centre or face to face environment
Experience of or the ability to be able to take on technical product training to include renewable products, insulation products, manufacturer rules and regulations.
High awareness of the sales / selling process.
Strong communication style with an ability to emotionally engage and "excite" customers through the sales journey.
People focused and able to work cooperatively as part of a team.
Ability to work under pressure and demonstrate resilience.
Excellent listening skills & patience
Organised and structured in your day-to-day work.
Superb attention to detail
Great communication skills - both oral and written
Keen to adapt, learn and able to embrace change.
Experience of objection handling
£25k basic + commission OTE £35k pa
A fantastic, dynamic, and supportive team and environment to work in every day.
23 Days Holiday + Bank Holiday.
Our client is looking to recruit 4 new Lead Generation Executives and are looking for the following attributes:
Energetic, positive 'can do' approach
Strong communicator with either lead generation or sales experience
Sales process understanding
Experience in dealing with large volumes of out bound calling
Understanding of objection handling / customer engagement
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