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Customer service / call logger NHS

Brook Street

Bristol

Temporary

£11.79/hour

BS15UE

Posted: 09/02/2024

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My client is looking for a experienced customer service advisor in the Bristol area to join their busy team
£ 11.76 per hour
Proposed Start Date - ASAP
End Date/Duration After 3 months will look to either make perm or extend
Office Location - Bristol: College Square, Anchor Road, Bristol, BS1 Area.
NHS
Would the candidate offered undergo any training before starting on the temp assignment? If yes, what would be the training timings? - 3 days if going in to call logging team or 3 / 4 weeks if going into main teams
Screening Requirement - DBS
Shift Model -Hybrid
Shift timings -9am to 5pm Mon to Fri

Key Responsibilities
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work daily.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.

Essential Skills
Attention to detail.
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high-quality customer service in a professional manner, creating trust and confidence;
Excellent communicator.
Effective team player, who constantly displays commitment and flexibility.
Assimilates and applies policies and procedures consistently.
Accurate and timely delivery of tasks.
to apply please send cv's

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