My client are a leading name within large format print and POS. Due to continued growth, they’re looking for an industry experienced Production Controller to bolster their production department. Within this role you'll support the Production Team Leader / Production Manager in providing a service that focuses on producing the correct job first time, on time and in full.
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You'll manage projects from start to finish ensuring they are flawlessly moved through the business and delivered to client satisfaction. Being pro-active in your approach toward the client, the account management/sales team, and the internal departments, helping all to meet business objectives.
Work with the Account Management team and the Production Manager and Team Leader to ensure that you receive the required standard of brief, understanding client expectations and what is required to deliver on those expectations;
Ensure you manage the operational process of product manufacturing and ensure that you maximise efficiency;
Ensure you meet or exceed customer expectations
Understand current jobs, minimizing production costs and timings, reducing both material and time wastage involved in the quote through to complete production;
Ensure you deliver on tasks correctly, on time and on quality, and where this was not possible, that it is escalated to the CSM and/or Account Manager and remedial action taken.
Commit to a thorough and clear communication loop with the Account Management team and the client, updating with job progress, errors and mutually beneficial solutions
Responsible for effective management of outsourced permanent POS
Ensure that your personal knowledge is up to date on MIS systems, product, material, and technical processes development
Operate invoicing process accurately and in a timely fashion;
Ensure that you or the correct personality, when requested, join the Account Management or New Business teams for pitches, presentations or visits, as required, seeking new cross selling opportunities and growth of existing business.
Skills, Knowledge & Experience
Thorough knowledge of print production practices and processes
High level of attention to detail
Able to work under pressure and to tight deadlines
Ability to communicate effectively internally with colleagues and externally with clients
Good relationship building and negotiation skills
Analytical thinking skills
Professional approach to problem solving and internal customer relations
Reliable, trustworthy, and conscientious
Effective and collaborative team player
Prepared to listen and learn from others
Ability to be flexible and adaptable to priorities and business needs
Salary + Benefits
Based in Waltham Cross, London, this role offers a competitive salary up to circa £38,000 plus great company benefits including the chance for hybrid working 2-3 days a week, access to a private pension scheme, generous holiday allowance, and more. There may be some negotiation in the salary available for the right candidate
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