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Customer Service Agent

The Recruitment Co

County Durham




Posted: 09/02/2024

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My client based in Hartlepool is looking for an experienced Customer Service Agent to join their team on a temp to perm basis. The role does not offer hybrid working.

Duties of the role include:

Answering a high level of inbound calls/emails in a busy office environment
Making outbound calls to confirm deliveries and gain feedback on the customer experience
Meeting daily KPI's, including response time and resolution
Liaising with staff internally at all levels
Logging data and keeping up to date customer information on the internal database
Be computer literate to use Microsoft packages and mailing systems
Experience of working in customer service based roles, preferably E-Commerce or business-to-consumerSalary: £11.50ph

Hours: 40hrs per week, 5 days worked between Mon-Sat

Role: Immediate start, temp to perm for the right candidate

The Recruitment Co is an equal opportunities employer

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace

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