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Agresso Support Consultant

Acuro Associates Ltd

Birmingham

Permanent

£40000 - £47000/annum plus excellent company benefits

B32AA

Posted: 10/02/2024

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This is a great opportunity for an Agresso Support Consultant or Analyst to join a small team who provide remote Agresso support to external customers. Are you looking for the next step in your career and would you like to work for a leading Unit4 partner, then read on.

Role info:

* Agresso Support Consultant

* Fully Remote

* Salary up to £47K (see benefits below)

* Permanent- Full Time

What you will do as an Agresso Support Consultant

As an Agresso Support Consultant, you are the first point of contact for customers on IT and Finance Business Application related questions for their solutions. You will need to provide a professional, efficient, and effective support service to customers in the resolution of support cases and the completion of a variety of other tasks required to support their customer base.

* To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate

* Investigate, process and document application defects passed to the Application Support team

* Handle customer escalations, taking ownership of complicated issues and always keeping customers updated of progress

* Investigate, document and present to the Team Leader process improvements that enhance the customer experience

* You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development

Requirements:

* Thorough knowledge of Agresso (Unit4 ERP) Finance. Any experience with Logistics, PCB or HR/Payroll would be desirable

* Strong communication skills and fluent in English (verbal and written)

* Common knowledge of Microsoft technologies, workplace processes and IT infrastructure

* Previous experience of working in a Customer Service environment is an advantage

* Exceptional customer facing skills, understand and be able to implement the concept of exceptional Customer Service

* Exhibit good analytical and problem-solving abilities

* Ability to manage your own time to prioritise workload and meet deadlines

* Friendly and professional manner with an enthusiastic positive approach to tasks

* Able to use initiative and work alone, and as part of a team

About the company

My client is a leading Unit4 Software Partner who provide ERP software for service centric organisations. They are an extremely employee focussed company with a dynamic leadership team that love to give back to the community. They have great work ethics and give you space to grow and excel.

Company benefits include 25+ days leave and birthday leave, pension, healthcare cash plan, life cover, parental leave and charitable leave, employee wellbeing, social events and team building

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