Job Title: Customer Support Coordinator
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Location: Paisley, Glasgow
Pay rate: £13.00 per hour (salary equiv £27,000)
Hours: Monday to Friday, 9.00am - 5.30pm
Working pattern: Hybrid with 2 days WFH (after training completed 12 weeks approx)
Parking at office location: Yes
Start date: ASAP
Duration: 6-12 months +
I am currently recruiting for a Customer Support Coordinator to join a Global organisation on a temporary basis, starting ASAP with a view of becoming a permanent position.
This role is to provide customer support to existing and new customers of the business both B2B and B2C. This will include processing orders, preparing customer quotations, handling telephone and e-mail enquiries from customers, providing support to teams and responding to technical enquiries providing a high level of customer service.
Duties required but no limited to:
Processing service requests from customers
identify suitable engineers and dates to attend site
Proactively communicate with customers to resolve issues in a timely manner
Producing quotations using SAP, confirming and documenting price and site availability to customer
Processing customer orders
Communicating with credit controllers regarding credit checks / issues.
Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets
Reviewing systems to identify improvements to processes and procedures
Prioritise mail to maintain customer satisfaction.
Maintaining responsibility for administrative and customer service support
Essential skills and qualifications:
GCSEs or equivalent with grades (A-C), in English and Maths
IT Skills Word and PowerPoint
SAP/CRM or equivalent
Ability to develop and maintain good relationships internally/externally and at all levels
Excellent presentation skills and a confident, engaging communicator
Highly organised & able to prioritise
Ability to work under pressure and maintain accuracy
Passion for customer serviceMorgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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