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Exams Centre / Office Manager

Tutors && Exams

High Wycombe



Posted: 29/03/2024

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Are you an experienced Examinations Manager or a very well-organised and experienced Administration / Office Manager?

Do you have good computer skills and a passion for delivering great Customer Service?

If you can answer YES To the above, we’d love to talk to you.

We are the Leading Independent Assessment Centre in the UK, offering access to a wide range of assessments that are normally out of reach to Private and Home Educated Candidates in a safe, calm and welcoming environment in our centres located across the UK. We are looking to add to our team in our High Wycombe Centre.

Working hours: 8:30 – 4:30 Mon – Fri (flexible during exam times) full time.

The Centre Manager is responsible for:

· Ensuring the centre is running in accordance with current Awarding Organisation regulations.

· Administering and organising public assessments, on behalf of Private Candidates, in line with current Awarding Organisation rules and national regulations.

· Prioritising workloads whilst delivering excellent customer service to candidates via email and telephone

· Line Manager responsibilities for the Exams Manager and a bank of invigilators

· Proactively seek feedback and resolve customers complaints at first point of contact

· Have a presence within the local neighbourhood to promote our service and source alternative venues for hosting large volumes of exams on our busiest days

· Invoicing, room booking, staff schedules

· Ad hoc duties as and when required by the business

This will involve a high level of customer focus and planning skills.

There will be some physical work required to set up rooms in readiness for examinations (moving desks and chairs). This will be discussed during interview.

Attributes desired but not essential:

· A sound knowledge of Microsoft Office Packages and MIS systems is highly desirable.

· Excellent customer service skills, face to face, via email and telephone

· Good communication and interpersonal skills – ability to work in a team and independently

· Smart appearance

· Ability to adapt quickly to different situations

What do Tutors & Exams offer?

· 20 days annual leave plus public holidays (Additional annual leave entitlement awarded for yearly service up to a maximum of 28 days + public holidays),

· Continuous training available for personal development,

· The opportunity to join the company pension scheme,

· Private healthcare available to all employees upon completion of probationary period,

· Staff discounts programme available to all employees

If you are successful, Tutors & Exams are required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process.

Tutors & Exams are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

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