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Support Engineer 2nd Line - Onsite

Content+Cloud Limited




Posted: 29/03/2024

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Deeply technical opportunities, working at sociable client offices, exploring new client offices, exposed to new technologies or all the above - either way, we provide a mutually supportive technical environment that resonates best with you and your development as an on-site engineer.

You're an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to.

Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints.

With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary.

Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you.

You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time.

These are some of your areas of expertise and where you will be able to showcase your IT skills:
Microsoft Exchange
Active Directory
Cloud (Azure, AWS or Google cloud)
Office 365
Mobile Device Management
Windows Servers (full range)
Server Virtualisation (HyperV / VMWare)
Local Area Networking
Symantec Products
Cisco LAN/WAN (routers, switches, ASAs)
Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
Citrix ( XenApp/XenDesktop)
Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
Sharepoint 2010/2013 Benefits
Click here for the list of benefits.

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