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Patient Support Advisor


South Shields


£11.44/hour Additional Benefits


Posted: 29/03/2024

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Join our client's team as a Patient Support Advisor and make a real difference in the lives of patients and their support persons. This exciting opportunity offers a fixed-term contract with a competitive hourly rate of £11.44. If you are customer-oriented, empathetic, and have excellent problem-solving skills, this role is perfect for you.

As a Patient Support Advisor, you will be responsible for responding to and documenting customer technical inquiries via phone calls and emails. You will engage with prospective and current customers, including patients, their support persons, and healthcare professionals, providing them with the best possible resolution to their concerns. Every call will be diligently recorded into the system to ensure accuracy and accountability.

Our client values a high level of customer service, and your ability to speak with customers in an empathetic and supportive manner will be crucial. By promoting precise information and demonstrating your strong interpersonal skills, you will help create an excellent customer experience. Compliance with regulatory requirements and adherence to Standard Operating Procedures (SOPs) are also important aspects of this role.

With our client, the opportunity to contribute and grow is endless. This role gives you the chance to be part of an inclusive and diverse team, working across different professional cultures. Your continuous improvement mindset and commitment to delivering exceptional service will be valued and supported.

Are you a match for this role? Here are the qualities we are looking for:

Strong interpersonal skills and good communication
Customer-oriented and service-driven
Ability to solve problems
Continuous improvement mindset
High level of accuracy
Ability to work across different professional culturesOur client is committed to building a diverse and inclusive workplace that embraces the uniqueness of its employees, customers, patients, and communities worldwide. They strongly believe that a diverse organisation not only allows individuals to express their talent but also fosters innovation and creativity.

Join our client's team and be part of a dynamic and engaging environment where your skills and contributions will truly make a difference. Apply now and embark on a rewarding journey as a Patient Support Advisor.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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