jobmove logo

Graduate Customer Services Executive

Brite Recruitment

Caerphilly

Permanent

£23000 - £26000/annum

CF831JL

Posted: 14/05/2024

Are you interested in more Customer Services jobs?

Apply on Partner Site

GRADUATE CUSTOMER SERVICES EXECUTIVE
CAERPHILLY

£23,000-£26,000

Our client, a leading technology manufacturer, are looking for a Graduate Customer Services Executive to join their fast-paced team. As a Graduate Customer Services Executive, you will navigate the complexities of customer inquiries with expertise and precision.

Hours of work are shifted across Monday – Friday, 9am – 7pm, and once every three weeks working a Saturday 9am – 5.30pm.

BENEFITS

This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free company product and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.

RESPONSIBILITIES

As a Graduate Customer Services Executive, you will be:

* Communicating with and responding to customers about incidents, events, and requests, demonstrating excellent levels of customer service

* Taking action to provide solutions which solve complex problems permanently

* Analysing, diagnosing, and resolving all errors, faults, and incidents

* Consistently recording accurate information to support improvements and decision making

* Prioritising and managing several open issues and incoming calls

* Providing excellent customer service, building a good rapport through open and interactive communication

* Supporting the next generation of senior ambassadors to provide excellent customer service

WHAT YOU NEED

To be considered for the role of Graduate Customer Services Executive, you will need:

* A Bachelors Degree

* Previous experience in a customer facing role

* Excellent communication skills, both verbal and written

* Excellent organisation and time management skills

* The ability to work well under pressure

* A warm and friendly disposition, with the passion to help customers

* The ability to create and develop good rapports with customers

NEXT STEPS

If you are you an enthusiastic and hardworking individual, and are interested in becoming a Graduate Customer Services Executive, then apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out. Apply today

Apply on Partner Site

Or check similar jobs