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Customer Service Representative

R13 Recruitment

Norwich

Permanent

NR13DY

Posted: 15/05/2024

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R13 Recruitment are working alongside a well-established international wholesaler in their search for a highly organised and pro-active Customer Service Representative, who is fluent in a European language. Working within their highly experienced bi-lingual customer service team, your core duties will be to assist in the day-to-day running of client accounts, ensuring all queries are handled in an efficient and professional manner.

This is a full time, permanent role working flexibly, and is offering a competitive salary depending on experience.

The day to day

* Managing incoming calls from International clients as well as a high number of UK based accounts.

* Handling all related issues with orders, invoicing as well as discussing technical product enquiries.

* Providing online customer support via email, telephone and online chat platform.

* Gathering all necessary information from clients to ensure all orders are processed quickly and efficiently.

* Processing orders and payments authorisations for Pro Forma orders.

* Liaising with the warehouse to ensure all orders are being collated and shipped on time.

* Sending invoices to clients and filing them as appropriate to meet company policies and procedures.

You will have/be

* Fluent in a European language, along with a high proficiency in spoken and written English.

* Experience and understanding of working in an International Trade / Business environment.

* Excellent communication skills with the ability to converse at a technical and professional B2B level.

* The ability to multi-task and manage numerous duties at the same time.

* High attention to detail and conscious to ensure accuracy within a demanding and pressurised working environment.

* Ability to organise and prioritise your own workload.

How to apply

To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Managing Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful

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