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Motor Claims Handler at Aviva





Posted: 15/05/2024

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Motor Claims Handler - International

Starting salary between £23,900 to £27,300 (depending on hours, skills and experience) plus additional benefits

Our standard full-time contracts are for 35 hours per week (with options for part time working). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40-hour contract following your leader approval

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we'd love to hear from you.

These are permanent roles and will involve shift patterns covering the hours of 8.00am to 6.15pm (Monday - Friday).

Due to the nature of this role, we will require full time training in our office for approximately 6 weeks.

A bit about the job

As an Aviva International Claims Handler, you will need to provide brilliant service on every call and e-mail, supporting our customers who have had an accident with a vehicle registered in Europe. You will also need to take the time to understand the needs of our customers, and work with our suppliers, both in the UK and internationally, to ensure everything is taken care of.

You will need to investigate what has happened, making pragmatic decisions on the best course of action for our customers. This will involve liaising with external stakeholders, building and developing excellent working relationships with our international clients - therefore we're looking for candidates who are excellent at relationship building and can negotiate effectively too.

Please click on the video link for an insight on how we help our customers at their times of need:
Aviva - Norwich Careers Hero ((url removed))

Skills and experience we're looking for
Strong customer service and call handling experience

Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities

Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first

Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey

Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

If you speak an additional European language or have credit hire/bodily injury experience, that is a bonus but not a requirement for the role

What you'll get for this role
Starting salarybetween £23,900 and £27,300 based on a 35 hour weekor pro rata up to £31,200 if you prefer a 40 hour week(depending on location, skills, experience and qualifications)

Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer's leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lili Fazekas a call on (phone number removed) or send an email to (url removed)

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